1. Agreement Overview

This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Trigon Solutions and Customer for the provisioning of SaaS / Server Hosting services required to support and sustain the inspection system on customer provided property.

This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.

This Agreement outlines the parameters of following mentioned software services covered, as the primary stakeholders mutually understand them. This Agreement does not supersede current processes and procedures unless explicitly stated herein.

2. Periodic Review

This Agreement is valid from the subscription Effective Date after successful payment of the selected package and is valid until further notice.

The customer should renew this Agreement per selected payment plan; however, in lieu of a review during any period specified, the current Agreement will remain in effect.

Package: As per the selection by user

Review Period: As per the preference by user

Signup Date: On payment received

Next Review Date: According to the payment plan signup by the user

3. Service Agreement

The following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement.

3.1. Service Scope

The following Services are cover in support Agreement:

4. Support Management

Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

4.1. Support Availability

Coverage parameters specific to the service(s) covered in this Agreement are as follows:

Note:

  1. Remote assistance will be provide in-line with the above timescales dependent on the priority of the support request.
  2. Onsite assistance will be charge accordingly.

For any other query, feel free to contact us at team@trigonsolutions.co or trigonsolutionsco@gmail.com

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